pBITS - Sales

POS Software | Card Processing | POS Hardware | DSL Service | Firewall Software

Broadband Internet Access

pBITS offers DSL service to customers in the following Maine areas: Augusta, Bangor, Bar Harbor, Bath, Belfast, Biddeford, Brewer, Brunswick, Camden, Caribou, Ellsworth, Farmington, Gardiner, Gorham, Houlton, Kennebunk, Kennebunkport, Lewiston, Lisbon Falls, Livermore Falls, Milinocket, North Deering, Norway, Old Orchard Beach, Old Town, Orono, Portland, Presque Isle, Rockland, Rumford, Sanford, Scarborough, Skowhegan, South Berwick, South Portland, Waterville, Wells, Westbrook, Yarmouth, York. Additional areas are added all the time; if you would like to check to see if DSL service is available for your area, please contact our sales department.

Services Included with DSL

24/7 toll-free Helpdesk support
Full access to the Internet and the WWW
Free Modem, no hardware purchase necessary*
Free installation assistance**
No minimum service agreement, no contracts; cancel at anytime*

Plan Pricing

Broadband Plan Pricing

3Mbps/768Kbps	5Mbps/1Mbps	10Mbps/1Mbps	15Mbps/1Mbps	20Mbps/1Mbps
$34.95	$39.95	$49.95	$54.95	$59.95

SOLO DSL Plan Pricing

3Mbps/768Kbps	5Mbps/1Mbps	10Mbps/1Mbps	15Mbps/1Mbps	20Mbps/1Mbps
$39.95	$44.95	$54.95	$59.95	$64.95

SOLO DSL service is available for locations without a "land-line".

DSL Frequently Asked Questions (F.A.Q.)

General Questions
Billing Questions
General Support Questions

What speeds can I get with pBITS DSL?
Speed varies based on many factors. A very important factor is the distance you are from your 'central office'. A central office is a building that is in your town that contains the equipment the phone company uses. Current DSL technology can only support you being so far away from a central office and the further away you are from the central office, the slower your speed may be. A sales representative can 'qualify' your line to see what speeds your line can support. We currently offer speed ranges from 3Mbps to 20Mbps.

I signed up for R10 and I am only getting speeds of 7 Mbps, shouldn't I be getting speeds of 10 Mbps?
There are many factors that determine your speed limits. If you believe there is a problem with your service, please contact the Helpdesk and they can look at the connection. The plans indicate the maximum speed you would be able to get under best case situations. If you are unhappy with the speed of the plan you are on, you may drop to a lower plan level. The sales representative will be able to give you an estimate of the speed you can expect at your location by qualifying your line before you commit to a service level.

Do I need a phone line to get pBITS DSL?
No, SOLO DSL is available for people without a traditional phone service.

I do not have FairPoint as a phone company, can I still get pBITS DSL?
No, you must have FairPoint for a dial tone provider. You do not need them as your long distance provider. If you are unsure if you are with FairPoint, please contact our sales department, we can qualify your line and let you know if pBITS DSL is available for you.

Are static IP address available?
Yes, static IP address are available with pBITS DSL. If you would like more information on static IP pricing and availability, please contact the sales department. On average a static IP has a cost of $19.99 per IP. A minimum service commitment and reason for needing a station IP may be required.

Is onsite installation available?
Yes, onsite installation is available. Rates and availability is subject to change. If you are interested in learning more about onsite installation, please contact the sales department.

How am I billed for pBITS DSL?
You will be billed once a month for the service. The pBITS DSL billing cycle is on the 19th of each month. You will need to have a valid credit card on file with us to receive the posted pricing. Your credit card/ACH will be billed on the 19th of each month and you will receive a copy of the invoice/payment receipt via e-mail within 48 hours.

Can I pay by check instead of by credit card; do you accept debit cards?
We do accept check payments for any customer who has opened a charge account with our parent company, Berry Mountain Enterprises. We do not accept debit cards; we do, however, accept check cards (a debit card with a VISA or Mastercard logo that is attached directly to your checking account). We also support ACH (paying from your checking account directly without writing a check). Contact the sales department for information on a charge account.

Who do I contact if I have a question about my bill?
Please contact a member of our sales department. They will be more then happy to discuss any questions you have with your bill.

I received a notice that my credit card had been declined or expired, what do I need to do?
If we attempt to bill your card and the card was declined or has expired, we will attempt to notify you. You will have 48 hours to provide another card (or form of payment) or your service may be suspended until the account's past due balance has been cleaned up. We do not want to interrupt your service; please notify the customer service department of any credit card changes to prevent these issues.

Is there someone available to help me with connection problems?
Yes, there is always someone available to you if you are having problems with your connection. For assistance with your connection you would contact the Helpdesk.

Do you support problems I am having with my computer?
Yes. We provide residential and business support through our Helpdesk. Technicians can troubleshoot most problems remotely but an on site service is also available. Please contact our sales department for additional information and pricing.

*All plans, speeds and services may not be available in all areas. Please check with our sales department to make sure the service is available in your area. Initial modem shipment will not incur shipping charges. You will need to return your modem within 10 days of canceling your account or you will be charged a $150 cancellation fee. You must have a valid credit card on file with pBITS for the entire length of service; failure to receive payment will result in account suspension/termination. Non-standard parts, additional service modems, onsite installations, or other non-included services/hardware will be subject to service charges; these charges will be posted and made known prior to shipment/order completion. **Free installation assistance will be provided via the Helpdesk during normal Bronze level business hours. If an onsite installation visit is required, a travel charge may be applied. Free installation assistance will be provided by phone unless otherwise noted.